Everyday support for living with a chronic illness
Help with the daily routines a long-term condition makes harder, from a caregiver who notices changes and keeps the family and coordinator informed.
Good days, hard days, and the routine in between
A long-term illness changes the shape of the day. Energy runs out sooner, meals and appointments need planning, and small changes can matter.
A caregiver takes on the tiring parts of the routine so your family member can save energy for what they enjoy. Hours can start small and grow on hard weeks. A coordinator manages the schedule, and the caregiver tells the family when something seems different.
When extra help makes sense
- Showering, dressing, or cooking now leaves your family member exhausted
- Meals do not follow the diet the doctor or dietitian recommended
- Appointments are frequent and hard to get to
- There has been a recent hospital stay or a flare-up
- Family is managing the illness on top of work and is stretched thin
What chronic illness care can include
- Personal care and help moving around the home safely
- Meals prepared to the diet plan from the health team
- Medication reminders, following the doctor's or pharmacist's instructions
- Paced routines that save energy for the things that matter
- Noticing and reporting changes, like breathlessness, swelling, or low appetite
- Company at appointments and help with errands, where arranged
This is non-medical support. Diagnosis, medications, oxygen and equipment settings, and treatment stay with your family member's doctor and health team.
Needs care around the clock, two-person transfers, or help with feeding tube or catheter routines? See complex needs care →
Managed by our care team, start to finish
- Call or request supportTell us what's going on. No forms, no pressure, we listen first.
- In-home care assessmentA care coordinator visits to understand daily routines, medical needs, and personality fit.
- We match your caregiverWe hand-pick from our vetted roster of PSWs for skills, availability, and, just as importantly, personality.
- Care begins, and we stay closeMost families are matched within 24 hours. Your coordinator checks in regularly, this isn't "set and forget."
- A care coordinator who knows your family and stays reachable
- Caregivers vetted with a vulnerable-sector police check, interview, references, and a skills assessment
- Matched to your loved one, not just assigned from a roster
- Backup coverage arranged by us when a caregiver is unavailable
- A free in-home assessment and a clear, itemized quote
What families ask about chronic illness care
We support people living with many long-term conditions, including COPD, heart failure, diabetes, kidney disease, arthritis, cancer, and neurological conditions like Parkinson's and MS. Tell us about the diagnosis and the daily routine at the assessment, and we match a caregiver with relevant experience.
Yes. Many plans start with a few visits a week, and your coordinator can add hours or overnights. If needs become round-the-clock, we move the plan to complex needs care.
Yes. We fill the hours that government-funded care does not cover and work around the visits your family member already receives.
Yes, with your OK. We can send the doctor or health team a short summary from the care notes: what the caregiver noticed and when it started, what was done (for example, a cream put on as directed) and how it went. It reports what we saw, never a diagnosis. Medical decisions stay with them.
Guides for families
Available across Toronto and the GTA, including Thornhill, North York, Forest Hill, Midtown Toronto, Richmond Hill, Vaughan.
See all our care services → More common questions → Conditions we support → Areas we serve →
Talk to a coordinator about chronic illness care
Tell us what's going on. A care coordinator will call you back within one business day.